Question 1

When can staff login?

Accepted Answer

We are finalizing all of the security settings the week of Aug 11 and will begin onboarding staff as they return to school.

Staff can optionally view training materials using the link on the home page menu and choosing your role.

Question 2

Why the change?

Accepted Answer

We listened to feedback from staff and reviewed the features and costs of different systems. After careful evaluation, Synergy stood out as the best choice to meet the needs of our district and our families.

Question 3

When will the transition from Qmlativ to Synergy take place?

Accepted Answer

We expect to switch to the new system for the 2025-2026 school year.

Question 4

What can we expect from the new system?

Accepted Answer

Streamlined online registration - easier for new and returning families 
Multi-language support across the system 
Better integration with other school tools you already use 
A family-friendly interface that’s simple to navigate 
Mobile-friendly access so you can check information on the go 
Quick and easy access to student schedules, grades, and attendance 
More intuitive gradebooks and communication tools 
Ongoing improvements and new features throughout the year

Question 5

What other features does Synergy have?

Accepted Answer

We are excited for the great features of Synergy. Given the timeline for launch in August 2025, we will focus on the basics of the Student Information System, Gradebooks, and Online Registration.

Through the year we will continue to integrate and deploy new features like: Multi Tiered Systems and Support (MTSS), Special Education modules, Mobile Apps and Tools, Assessment, Analytics, AI Integration, and much more.

Question 6

Will other software change along with Synergy?

Accepted Answer

We are looking at additional software changes that will integrate better with Synergy with a modern interface and user experience. Food Services and Point of Sale software are two examples.

Question 7

Will we still be able to see historical student information (such as grades)?

Accepted Answer

Yes. All historical student information will be carried over into Synergy.

Question 8

When can I access the new system?

Accepted Answer

Building Administrators, registrars and office support staff are being onboarded the week of 8/18. Certificated staff will be onboarded 8/26. Families will be able to log in starting 8/21. Please note, secondary schedules will not be visible until 8/25.

Question 9

Are there training materials on Synergy?

Accepted Answer

Yes. All training materials are available on synergy.rsd407.org. Additionally, users can access the training sandbox through ClassLink effective 8/20 (look for a synergy folder).

Question 10

How do we get support for Synergy?

Accepted Answer

Staff can enter an IT Help Desk Ticket, accessible through ClassLink. IT will support all staff, families, and students as a first line of support. IT Staff will be supported directly by Synergy's Implementation Support team.

Families can reach out to synergy@rsd407.org for any questions or support.

Secondary students can visit the Technology Support Specialist onsite for Synergy support. Additionally, feel free to email synergy@rsd407.org with any questions.

Question 11

What is ParentVUE?

Accepted Answer

ParentVUE is the complete parent portal for Synergy, our new Student Information System. In ParentVUE, parents/guardians will be able to view their student's attendance, schedules, conferences, courses history, grades, health, and more!

Question 12

How do I log in to ParentVUE?

Accepted Answer

Activations letters will be sent to families via the email address on file. If you do not receive an email or cannot find your activation letter, please contact synergy@rsd407.org for support.

Activation letters will include instructions on how to create an account in Synergy. Each parent/guardian will receive personalized activation letters and will need to create their own account.

Question 13

I've logged into ParentVUE. How do I navigate Synergy?

Accepted Answer

Resources on ParentVUE will be available on the Synergy support website, synergy.rsd407.org, or via email at synergy@rsd407.org.

Synergy Office Hours will take place every Thursday from 12:00pm - 1:00pm and Friday from 9:00am - 10:00am throughout the school year to support the transition to Synergy. Support time can be booked with a member of the Synergy Implementation team via Bookings: XXX

Question 14

What is StudentVUE?

Accepted Answer

StudentVUE is the complete student portal for Synergy, our new Student Information System. In StudentVUE, students will be able to view their schedule, grades, course history, state test history, and more!

Question 15

How do I log into StudentVUE?

Accepted Answer

Students will log in with their district Microsoft credentials. When on district-issued laptops, students are automatically authenticated to Synergy via ClassLink.

If accessing from a mobile device, students can download the StudentVUE app. The app will allow students to quickly look at their daily schedule, use QR codes for tardy arrival or early release, get lunch, check out books, and more!

If you are unable to log in, please contact your IT Support Specialist in your school or email synergy@rsd407.org.

Question 16

I've logged into StudentVUE. How do I navigate Synergy?

Accepted Answer

Resources on StudentVUE will be available on the Synergy support website, synergy.rsd407.org, or via email at synergy@rsd407.org.

Synergy Office Hours will take place every Thursday from 12:00pm - 1:00pm and Friday from 9:00am - 10:00am throughout the school year to support the transition to Synergy. Support time can be booked with a member of the Synergy Implementation team via Bookings: XXX.

ParentVUE: Please note that you do not require a new activation code when updating the app. Download the new app and login with your existing credentials. Reach out to us with any issues at synergy@rsd407.org!

SYNERGY

SYNERGY FAQ